From Wengowiki

Installing and connecting for the first time

Downloading the WengoPhone software is free and the latest version is always available on our website. To download the WengoPhone software, click the download link Save the install file on your computer. We advise you to choose the “My documents” folder.

Minimum system requirements

• PC running Windows 2000/XP or GNU/Linux (2.6.x) or Mac (x86 or PPC) under Mac OS X 10.3.9 or higher
• Broadband Internet connection 128 kbps/128kbps (DSL or cable)
• Sound card, microphone and speakers
• Direct X 9 or higher for video phone feature under Windows
• 500 MHz Processor, 128 MB RAM, 30 MB free disk space

Installing WengoPhone 2.1

After downloading the WengoPhoneNG-setup.exe file, open the folder where you saved the install file and run the application by following the instructions step by step.

Starting WengoPhone

Double-click the WengoPhone icon on your desktop.

When you start WengoPhone 2.1 for the first time, you must enter the e-mail ID and password that you chose when you registered on Wengo.

If you do not have a Wengo account: click the link.

A form is displayed in your web browser. Choose your Wengo name, enter your password and e-mail address and accept the general terms and conditions before validating the creation of your Wengo account.

If you have forgotten your password, click "Forgot your password."

Checking that Wengo is working properly

You can check whether you have the right configuration by using the icons in the lower right-hand corner of the main window of your WengoPhone 2.0.

If it is not functioning correctly, the Wengo (w) connection icon is crossed. If you are not connected to the Internet, the Internet connection icon is crossed.

There is another icon informing you that the sound on your PC is also available. If your sound card is not working, the icon is crossed. You can click on this icon to quickly access you audio & video settings

Presentation of the WengoPhone interface

Main Window

Call Tab

 : Hang up

/  : Pause / Resume your call

 : Add the current contact to your contacts list.

 : Display the dialpad

 : Send audio smileys

Logging off from your Wengo account

Click Wengo in the menu bar and then on “Log off”. WengoPhone is still running, but your Wengo account is disconnected. You can now log on with another Wengo account.

Closing WengoPhone

• When you click the cross in the top right corner of the welcome window, it does not close the WengoPhone but it is minimized in the systray.

The systray is the area located on the bottom right hand corner of the screen next to the clock that displays the programs running on your computer.

• If you receive a call while the WengoPhone is minimized in the systray, a notification window automatically appears, from which you can answer the call.

• If the WengoPhone is in the systray, you can double-click the WengoPhone icon to bring back the WengoPhone window or right-click the icon and then click “Open WengoPhone”. The systray menu takes you to all the features

• It is not advisable to launch WengoPhone again from a shortcut or the Start menu if it is already running. If a session is already open, you’ll receive a warning message

• To exit WengoPhone correctly, you must:
  • click “Wengo” on the top left hand of the main window and then click “Exit”
  • or right-click the icon in the systray and then “Exit”.

It is strongly recommended you close WengoPhone correctly by clicking Wengo and then Exit via the interface or by right-clicking on the icon in the systray. If you leave out this step, your voice messaging service may, in some cases, not pick up your calls for at most one hour.

Phoning

Making a phone call from the main window

The text field of the call bar on the lower part of the main window is for making phone calls:

- directly to other Wengo users by entering their Wengo name or phone number,

- a landline or cell phone number all over the world (depending on your subscription or available call credit) by entering it in this space…

… and then pressing on the call button.

Once you started typing a nickmane or number, it will be completed automatically with entries available in your contact list or call history, you can cycle trhough with your keyboard arrow keys.

The software automatically opens the call tab and the call is dialed.

The software stores calls made during the same session in the dropdown list of the call bar. You can therefore call a number by selecting a number stored in this list.

Making a phone call from your WengoPhone keyboard

Click “dialpad” tab in the main window of your WengoPhone 2.0 and dial your contact's number. The software automatically opens the call tab and the call is dialed.

Making a phone call from the systray icon

You can also call by right clicking the icon in the systray.

Use the menu that appears when you click "Call” to choose:

• Place Call to open the dialpad

• Call SIP to call one of your contacts

• Call Mobile to call a cell phone line saved in your directory

• Call landline to call a regular phone line saved in your directory

Double-calls

You can manage two calls simultaneously with WengoPhone :

- during a call, you can make a second one from the keyboard or list of contacts after holding the first call, the second call opens in a second call tab.

You can then put it on hold and go back to the first call by going to the tab of the first call and resuming it ... and so on until you have ended one of the calls.

- you can receive a second call during a first one: a second call tab opens and you can decide to take or refuse this second call.

If you decide to pick up, your first correspondent is automatically put on hold.

You can then go from one call to another as described in the previous case.

Receiving a phone call

If you receive an incoming call and WengoPhone 2.0 is running, you’ll hear a ringing sound and a pop-up window appear

If your WengoPhone is open on your screen, the call tab is displayed and you can pick up the call by clicking the incoming call button.

If you have minimized WengoPhone in your systray, a pop-up window appears and you can pick up your call without opening WengoPhone.

If your WengoPhone is not running, then you cannot be reached on your Wengo line. Your contact will then hear a message saying thaht you're not available right now

Video Calls

Preliminary setup To send your image to your correspondent, you must have checked the "Enable the Webcam" box in the control panel (Tools -> Set-up -> Video configuration menu)

Choose your Webcam from the dropdown menu and make sure that it is working correctly by clicking the "Webcam preview" button.

Also set the video quality in the table according to your Internet connection speed.

When you next log on, you can use the Audio and Video settings available from a click on the speaker button or arrow in the status bar.

Making a video call Check that the video box is checked in the toolbar

Enter your contact's Wengo name or number in the text field of the call bar in the lower part of the main Wengo window and press the call button.

The software automatically opens the call tab and you can make your video call.

You can also make a video call:

- by selecting a Wengo name stored in the dropdown list of the call bar, which stores all the calls made during a session.

- by right-clicking the WengoPhone icon in the systray and then selecting a friend who is online.

Receiving a video call

If you have activated your Webcam all you have to do is answer the call.

Starting a conference call

To start a telephone conference, click "Create a conference" in the Actions menu or hit the icon in the toolbar and enter the Wengo names or the numbers of the two persons that you wish to have in your conference in the dialogue box.

Actions during the conference

During the call, you can put any one of the callee on hold by using the button on the desired call. To go back to your contact, simply click

You can also hang up on one of your correspondents by clicking

Ending a conference call

To end a conference call, simply end each call separately with or the whole communication with

Managing your contacts and accounts

Setting up IM accounts

To add an IM Account :

• Click on the profile bar

• Click "Add", a dropdown menu is displayed, select the type of account you want (MSN for example)

• A new window is displayed.

• Enter your User ID and then click "Save"

Your account is displayed in the list of instant messaging accounts.

After you have saved your IM account User ID, WengoPhone will automatically connect to the network and retrieve your list of contacts. You can start your chat session.

From the profile bar you can also set different presence status for each account and set a custom nickname.

Adding a contact

To add a contact to your list, click "Contacts" in your menu bar or on the first icon of your tool bar. A window will open where you can add a contact and you can enter all the information that you wish to add to the contact.

You can assign your contact to a group to make your list easy to manage. To create a group, simply enter its name in the box of the dropdown menu of contact groups: "family" for example.

The groups that you have created are then stored in memory and you can access them in the dropdown menu.

If your contact has a Wengo nickname, this nickname shall be entered in the "Wengo ID" box.

You can also enter your contact's other ID (msn, yahoo,...) in the corrsepondig box

You can also add your contact's different phone numbers to its card.

• then click on "save".

Communicating from your contacts list

To phone, chat, send a file, send an SMS message, etc., simply select the person you want to contact, right-click and then choose the action you want from the menu:

- Call: The types of telephone that you have saved in the contact’s sheet are proposed

- Starting a chat session

- Sending an SMS message

- Send a file

When you have selected a contact, you can also double-click to: - start a Wengo call or a chat - start a call to a landline or cell phone if the contact is not online or does not have a Wengo account

Managing your contacts list

To change or delete a contact, simply right-click on this contact and then select the action that you wish from the menu displayed.

You can manage the display of your contacts list from the "Contacts" menu in your menu bar:

- you can hide offline contacts that can't be reached (not online on any network and no phone number set)

- you can show your contact in groups

Offline contacts which have a phone number provided are represented by the icon

SIP contacts are represented by

Managing your presence

When you use Wengo, you can display a personalized status for your correspondents. This status may be different for your Wengo account and your various IM accounts depending on what you wish to display to your various groups of correspondents.

To select your Wengo online status, click on the green light on the left hand corner of your profile bar and choose from the menu:

Online

Do not disturb

Invisible (or Offline)

Away

To select your online status for your various IM accounts, click “Wengo name” in your profile bar. The list of compatible IMs is displayed in the form of icons.

By clicking on the icon you want, you can choose your online status in the menu or disconnect you IM account.

From this list, you can also manage the online status of your Wengo account and disconnect it.

You can change the name under which your correspondents see you online by using the text field on top of the IM icons. Enter your text and press “Enter” on your computer keyboard.

This is how the various online statuses of your correspondents are shown in your contacts list:

- Online: this status means that you are available and in front of your computer

- Do not disturb: this status tells your contacts that you currently do not wish to receive calls or chat messages.

- "Invisible": this status enables you to see the online status of your contacts but without being seen as online by the others. You can however receive calls and chats from your contacts.

- "Away": this status means that you are currently away from your computer. Your contact will therefore know that it is better to leave you a message by telephone than to try and contact you by chat.

Managing services

Call forwarding

You can programme call transfers in the WengoPhone control panel, which can be accessed in the "Tools" menu of your menu bar.

For cases when your Wengo line cannot be reached (busy, not logged on), you can set:

- a direct transfer to your voice messaging service (available only for subscribers to the France Unlimited Package and the annual service pack),

- a transfer to up to 3 landline numbers (excluding special-rate numbers),

- a transfer to a cell phone number.

For this service, you need to have enough Wengo’s credits or have subscribed to the France Unlimited package with the monthly service pack, in the case of a transfer to landline numbers.

Call and chat history

You can consult your call and chat history by clicking the "History" tab of your WengoPhone.

You can scroll the list:

- for quick access to the last numbers dialed and to make a second call by right-clicking,

- to read an SMS message that you've sent again

- check your chat history

- or right-clicking to delete a number from the list

You can also manage your history in the "Tools" menu in your menu bar and delete:

- outbound calls

- incoming calls

- calls received during your absence

- SMS messages

- Chat sessions

- the entire history

Directory

With the Wengo directory, you can quickly find your friends who are also Wengo users by last name, first name, town, Wengo name or e-mail address.

The results are listed by order of relevance and you are informed whether or not these contacts are logged on. You can call these people or add them to your directory by clicking the link on the right.

If you do not wish to be listed on the Wengo directory, go to your personal online space to unsubscribe ("My Profile section, my details" / "Join the Wengo directory").

Sending SMS messages

To send an SMS message (you must have enough Wengo’s credits to do this, go to price list.):

- click on Action and then Send an SMS message from the menu bar

or

- Use the toolbar SMS button

or

- if you saved your contact's cell phone number, right-click the contact to whom you wish to send the text message and then select "Send an SMS message"

Write your message and click “Send”.

A dialogue box appears to confirm that the message has been sent.

If you want to send a SMS to multiple recipient, just fill in the numbers separated by "," ";" or "&"

Use WengoPhone with a 3rd party SIP account

If you want to use anoter SIP account with WengoPhone, check our Use WengoPhone with a 3rd party SIP accoung guide

Setting up WengoPhone

Settings are available at the Tools -> Configuration menu

For a closer look at available options, check WengoPhone Settings

Help

To help you adjust your audio and video settings and optimize your communications quality, we suggest you call the following servers :

- 333 : audio echo server

- 335 : video echo server

You can always download the latest version of WengoPhone by going to http://www.wengophone.com/telecharger

If your WengoPhone does not connect to the service (the w light at the bottom of the main window is red), then you are probably being blocked by a firewall or facing a set-up problem with your router. Our guides can help you set up your firewall and/or router.

If you do not hear your correspondents or your correspondents cannot hear you, then you probably have a problem with your router setting, on which you must open ports. Consult the WengoPhone router setting guide.

You can contact your Wengo help desk at http://forum.wengophone.com to help you with your settings: your online Help Center can put you in direct contact with Wengo assistants who are available Mondays to Fridays from 10 am to midnight and Saturdays from 9 am to 6 pm. Asking them questions is a very simple matter: connect to the help section of our web site and follow the instructions. Outside the working hours of the help desk, you can find all the information you need on our forums and you can obtain help from other users round the clock.